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RESERVE

Gaming is entertainment when enjoyed responsibly

Cipriani Resort Residences & Casino operates its gaming facilities in accordance with the Responsible Gaming Framework promoted by the World Lottery Association (WLA). We promote gaming as a recreational activity and a healthy form of entertainment. For this reason, we have implemented a Responsible Gaming Program that includes measures aimed at preventing problem gambling, promoting responsible gaming practices, and protecting vulnerable groups.

Player Support and Protection

Gaming should always be approached as a form of entertainment. It should be enjoyed responsibly and within each individual's financial means. Winning is never guaranteed, and losing is a natural part of gaming. Therefore, players should never risk more money than the personal limits they have established for themselves.

However, for some individuals, gaming may cease to be a form of entertainment and become a serious problem that can cause financial, health, family, and social difficulties. This may occur when personal limits are significantly exceeded and gaming becomes compulsive, leading to consequences such as debt, workplace difficulties, potential job loss, and deterioration of family and social relationships.

Through this site, players have the option to limit their gaming activity and may also choose to self-exclude from placing wagers. The self-limitation option allows players to establish a maximum amount of money they may wager and select the period during which that limit will remain in effect.

The restriction becomes effective as soon as the change is submitted and confirmed. Self-exclusion provides several time-period options during which players may voluntarily exclude themselves from wagering activities. During the selected and confirmed period, players will not be permitted to place wagers under any circumstances. Self-exclusion, regardless of the period selected, becomes effective immediately upon submission and confirmation of the request.

Recognizing Problem Gambling and Dependency

Only qualified professionals can properly diagnose problem gambling behavior. Our gaming facilities provide informational materials that allow players to reflect on and assess their own gaming habits. However, the transition from recreational gaming to dependency can be difficult to recognize.

  • Obsessive thoughts about gambling.
  • Gradually increasing the amount of money wagered.
  • Unsuccessful attempts to control or stop gambling.
  • Using gambling as an escape from family, social, or work-related problems.
  • Attempting to recover gambling losses through continued gambling.
  • Repeatedly lying about gambling behavior.
  • Engaging in illegal activities to finance gambling expenses.
  • Relying on others to provide money for gambling.

How to Gamble Responsibly

As part of our Responsible Gaming Program, we encourage healthy gaming habits and recommend the following guidelines:

  1. Set aside a specific amount of money for gaming and do not spend more than planned.
  2. Do not borrow money to gamble.
  3. Set a time limit for gaming and respect it.
  4. Do not chase or attempt to recover losses.
  5. Gamble only with money allocated for entertainment; never use funds intended for household expenses, food, or other essential needs.
  6. Emotional distress can reduce self-control. Avoid gambling excessively during periods of emotional difficulty.
  7. Do not allow gambling to negatively affect your relationships with family and friends.

Responsible Player Code of Conduct

  1. Gambling is a form of entertainment, recreation, and leisure. It is not a source of income or a way to escape personal problems.
  2. I only gamble with money I can afford to lose. I do not use money needed to meet my obligations or everyday living expenses.
  3. I do not continue gambling to recover losses, nor do I incur debt in order to gamble.
  4. Gambling outcomes cannot be predicted. I understand the rules of the games and am aware of the probabilities of winning and losing.
  5. I do not lie about my gambling expenditures or losses.
  6. I am in control of my gambling. I decide how much time and money I dedicate to it, and I do not exceed my limits.
  7. Gambling is not my only leisure activity. It does not take time away from my family, friends, sports, or other recreational activities.
  8. I do not gamble after consuming alcohol or drugs. Good decision-making is essential.
  9. I do not think about gambling constantly, and gambling situations do not cause me anxiety or depression.
  10. I gamble only at licensed venues and official websites. I do not participate in illegal gambling activities or use unauthorized gambling platforms.